Ice maker sensor error

Access the ice maker module by removing the ice bin and the ice maker mounting screws
Locate the ice maker optical sensor (or mechanical arm sensor depending on model) that detects ice bin fullness
Clean the optical sensor lenses with a dry cloth — frost film on the sensor eye is a common cause of false triggers on LG Craft Ice models
Check the ice maker tray heater that releases ice cubes — if the heater is weak, cubes jam and the sensor reads a perpetual full state
Run the ice maker test cycle by pressing and holding the TEST button on the ice maker module for 3 seconds
Pro Diagnostic Tip
LG Craft Ice makers have a separate sensor circuit from the standard ice maker. If the Er IS code shows only after activating Craft Ice mode, the issue is isolated to the slow-ice sphere mold sensor rather than the main ice maker.
Repair Difficulty
Moderate — Some Experience NeededEstimated Repair Cost
$150–$300
Parts + labor. Free diagnosis with repair.
Parts That May Need Replacement
Refrigerant gauges ($200+), vacuum pump ($250), leak detector ($150), and EPA-certified recovery equipment. Our technician arrives with $15K+ in professional tools — your diagnostic is free.
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LG error code Er IS indicates: Ice maker sensor error. This is a medium-severity issue affecting your refrigerator.
Access the ice maker module by removing the ice bin and the ice maker mounting screws Then, Locate the ice maker optical sensor (or mechanical arm sensor depending on model) that detects ice bin fullness Then, Clean the optical sensor lenses with a dry cloth — frost film on the sensor eye is a common cause of false triggers on LG Craft Ice models There are 2 more steps — see the full troubleshooting guide above. This repair typically requires professional tools and expertise.
Besides the error code on the display, common signs include: Ice maker not producing ice; Ice bin shows full when it is empty; Partial or deformed ice cubes. If you notice any of these symptoms, check your refrigerator's display panel for error code Er IS.
Repair costs for LG Er IS typically range from $150 to $300 depending on the specific cause and parts needed. EasyBear offers free diagnosis when you proceed with the repair. Call (415) 795-7300 for a same-day appointment.