Samsung Wall Oven Recall 2021

Affected Models & Recall Facts#

The following Samsung model numbers are included in this recall. Check your model number on the rating plate and compare it against this list:

Important: This list may not be exhaustive. Some recalls are updated after the initial announcement to add newly identified model numbers. Always verify your specific model and serial number with Samsung directly or on the CPSC recall notice.

What Is the Risk?#

The tempered inner glass door panel can shatter spontaneously during heating or cooling due to nickel sulfide inclusions in the tempered glass. Glass fragments can fall into the oven cavity and onto the kitchen floor, creating a laceration hazard. Samsung received 22 reports of glass shattering.

While this issue may not require you to stop using the appliance immediately, you should register for the free remedy promptly to prevent the defect from worsening or causing secondary damage.

What to Do Right Now#

If your Samsung oven/range model number matches the list above, take these steps immediately:

1. Check if your Samsung wall oven model starts with NV51K
2. Stand clear of the oven during preheating and the first few minutes after turning off
3. If glass has already shattered, do not use the oven and wear gloves during cleanup
4. Register at samsung.com/us/support/recalls or call 1-800-726-7864

How to Get the Free Recall Repair#

Free replacement inner glass door panel manufactured with improved quality controls. Samsung dispatches authorized technicians. Repair takes approximately 30-45 minutes.

Key points about the recall remedy process:

• The repair, replacement, or refund is completely free — you pay nothing for parts or labor.
• You do not need the original receipt for CPSC recalls. The model and serial number are sufficient to verify eligibility.
• The recall applies regardless of whether you are the original purchaser. Second owners, tenants, and landlords are all eligible.
• CPSC recalls never expire. Even if this recall was announced years ago, you can still get the free repair if your unit was never serviced.
• If the manufacturer does not respond within 30 days, file a complaint at SaferProducts.gov or call CPSC at 1-800-638-2772.

Oven Glass Shattering — Understanding the Risk#

Tempered glass in oven doors can shatter spontaneously due to nickel sulfide (NiS) inclusions trapped during manufacturing. These microscopic impurities undergo a phase change at oven operating temperatures, expanding and creating internal stress that causes the glass to fracture explosively into small fragments. On the affected Samsung NV51K wall ovens, 22 incidents of inner glass panel shattering were reported to CPSC. Glass fragments can scatter across the kitchen floor and into the oven cavity, creating a laceration hazard.

Spontaneous glass breakage from NiS inclusions is not unique to Samsung; it is an industry-wide risk inherent to all tempered glass. Multi-pane oven doors (most modern ovens use 2-4 layers) contain the shattered inner panel between intact outer layers in most cases, but fragments can still escape through the vent openings. Until Samsung replaces the inner glass panel on your wall oven, take these precautions: stand to the side rather than directly in front when opening the oven door during preheating, wear closed-toe shoes in the kitchen when the oven is in use, and keep children and pets away from the oven area during operation.

Frequently Asked Questions#

Why does oven glass shatter spontaneously?#

Tempered glass can contain microscopic nickel sulfide inclusions from the raw materials. These inclusions undergo a phase change at oven operating temperatures, expanding and creating internal stress. If the inclusion is near a stress point in the tempered glass, the expansion can trigger catastrophic fracture — the glass explodes into small fragments. This is a known risk of all tempered glass and is why oven doors use multiple glass layers.

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Worried about your oven/range? Our certified technicians can inspect your Samsung oven/range, verify recall status, and ensure safe operation. Book a safety inspection at /book.