Sub-Zero Undercounter Refrigerator Recall 2020

<h2>Quick Facts</h2> <table> <tbody> <tr><td><strong>Brand</strong></td><td>Sub-Zero</td></tr> <tr><td><strong>Appliance</strong></td><td>Refrigerator</td></tr> <tr><td><strong>Year</strong></td><td>2020</td></tr> <tr><td><strong>CPSC <a href="https://www.cpsc.gov/Recalls" rel="nofollow noopener" target="_blank">Recall</a> #</strong></td><td>20-112</td></tr> <tr><td><strong>Type</strong></td><td>CPSC Recall</td></tr> <tr><td><strong>Units Affected</strong></td><td>Approximately 15,700 Sub-Zero undercounter units</td></tr> <tr><td><strong>Severity</strong></td><td>Moderate — Take Action Soon</td></tr> </tbody> </table> <h2>What Is the Risk?</h2> <p><strong>Quick answer:</strong> Sub Zero refrigerator recall affecting approximately 15,700 units due to fire risk. Free repair available. Check your model number below.</p> <p>The compressor in undercounter installations can overheat if the ventilation clearance is insufficient, particularly in enclosed cabinet installations. Overheating can damage the compressor start components and create a fire risk. Sub-Zero received 11 reports of compressor overheating.</p> <p>While this issue may not require you to stop using the appliance immediately, you should register for the free remedy promptly to prevent the defect from worsening or causing secondary damage.</p> <h2>Affected Model Numbers</h2> <p>The following Sub-Zero model numbers are included in this recall. Check your model number on the rating plate and compare it against this list:</p> <table> <thead><tr><th colspan="4">Affected Models</th></tr></thead> <tbody> <tr><td><code>UC-24R</code></td><td><code>UC-24CI</code></td><td><code>UC-24C</code></td><td><code>UC-15IO</code></td></tr> <tr><td><code>UC-15IP</code></td><td><code>UW-24</code></td><td><code>UW-24FS</code></td><td></td></tr> </tbody> </table> <p><strong>Important:</strong> This list may not be exhaustive. Some recalls are updated after the initial announcement to add newly identified model numbers. Always verify your specific model and serial number with Sub-Zero directly or on the CPSC recall notice.</p> <h2>What to Do Right Now</h2> <p>If your <a href="https://www.subzero-wolf.com/assistance" rel="nofollow noopener" target="_blank">Sub-Zero refrigerator</a> model number matches the list above, take these steps immediately:</p> <ol> <li>Check if your Sub-Zero undercounter model starts with UC or UW</li> <li>Ensure the ventilation grille at the base of the unit is not blocked by flooring, trim, or debris</li> <li>Contact Sub-Zero at 1-800-222-7820 for the free upgrade</li> <li>If the compressor runs constantly or the unit feels warm on top, schedule immediate service</li> </ol> <h2>How to Get the Free Recall Repair</h2> <p>Free in-home installation of an improved ventilation grille and compressor thermal protection circuit. Sub-Zero factory-certified technicians perform the service. Repair takes approximately 30-45 minutes.</p> <p>Key points about the recall remedy process:</p> <ul> <li>The repair, replacement, or refund is <strong>completely free</strong> — you pay nothing for parts or labor.</li> <li>You do <strong>not need the original receipt</strong> for CPSC recalls. The model and serial number are sufficient to verify eligibility.</li> <li>The recall applies regardless of whether you are the original purchaser. Second owners, tenants, and landlords are all eligible.</li> <li>CPSC recalls <strong>never expire</strong>. Even if this recall was announced years ago, you can still get the free repair if your unit was never serviced.</li> <li>If the manufacturer does not respond within 30 days, file a complaint at <a href="https://www.saferproducts.gov">SaferProducts.gov</a> or call CPSC at 1-800-638-2772.</li> </ul> <h2>Frequently Asked Questions</h2> <h3>Why do undercounter refrigerators overheat more than full-size models?</h3> <p>Undercounter units are installed inside cabinetry with limited airflow around the compressor. Full-size refrigerators typically have more open space behind and above them for heat dissipation. The compressor generates heat that must be expelled; in a tight cabinet, that heat recirculates and raises the ambient temperature around the compressor, forcing it to work harder in a worsening cycle.</p> <hr> <p><strong>Worried about your refrigerator? Our certified technicians can inspect your Sub-Zero refrigerator, verify recall status, and ensure safe operation.</strong> <a href="/book">Book a safety inspection at /book</a>.</p> <p>This matches what our service teams see in practice: sub-zero undercounter refrigerator recall 2020

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