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If dU (Lid cannot unlock) appears in display, the washer detects that there are objects on washer lid preventing it from unlocking.
Remove objects, such as a basket of laundry, from the top of the washer.
Bearing puller set ($120), drum spider wrench ($85), multimeter ($85), and diagnostic software. Our technician arrives with $3,000+ in professional tools — your diagnostic is free.
Licensed & Insured · 90-Day Warranty · Same-Day Service
Here's what a professional technician does to resolve this issue:
Remove objects, such as a basket of laundry, from the top of the washer.
This repair requires bearing pullers, drum spider wrenches, and diagnostic software for control board calibration. Most homeowners find it safer and more cost-effective to have a licensed technician handle it.
High-voltage components and pressurized water lines create flood and shock risk. A single loose fitting can cause thousands in water damage. Our techs are licensed and insured — let them handle the risk.
Licensed & Insured · 90-Day Warranty · Same-Day Service
Don't let error code dU disrupt your day. A professional diagnosis takes about 30 minutes — and it's free when you proceed with the repair.
Licensed & Insured · 90-Day Warranty · Same-Day Appointments Available
Fixed or It's Free
Free Service Call & Diagnosis — no hidden fees, offer ends Sep 15
Kenmore error code dU indicates: If dU (Lid cannot unlock) appears in display, the washer detects that there are objects on washer lid preventing it from unlocking.. This is a medium-severity issue affecting your washer.
Remove objects, such as a basket of laundry, from the top of the washer. If these steps don't resolve the error, contact a professional.
Repair costs for Kenmore dU typically range from $100 to $500 depending on the specific cause. EasyBear offers free diagnosis when you proceed with the repair. Call (415) 795-7300 for a same-day appointment.